Dear Readers,
Some of you will have difficulty in even reading these pages, some may think that the cartoons are insulting or offensive. The material published here is not intended to be critical of all banks or most of those that work in the banking sector but the individuals that did make ‘mistakes’ at Barclays and senior management that can influence policy at Barclays Bank Plc
For the ‘doubters’ some of the truly ‘offensive’ material is reproduced further in the website – eight documents from Barclays or its solicitors, one from the Chancellor of the Exchequer and a copy of my claim for damages against Barclays
I could have included many more! I hope you might, in the end, agree that it is not my words but Barclays own documentation that provides the conclusive evidence to support my complaints of gross incompetence and mistreatment.
The last letter received from Barclays dated 13/11/2000 is reproduced below:
Dear Mr Stewart,
I refer to your recent correspondence.
Your letter dated 9 October raises nothing new, and we have already said that we see no point in continually going over old ground.
For that reason the Bank will not be replying to your letter of 9 October, or to further letters unless they raise new and substantive issues.
Yours sincerely,
I replied to Mrs Keefe’s letter on 21/11/2000 – I told her that what they call “old ground” is no such thing, it is simply ‘ground’ that Barclays has always refused to go over!
Barclays routinely ignores letters of complaint , when it does ‘reply’ it merely ‘responds’, and ignores the complaint ! When that fails it writes refusing to even ‘respond’ to further letters!
<- AS SHOWN HERE
If Barclays have ever conceded anything it is to occasionally admit to it’s own incompetence – but Barclays incompetence carries no penalty (for Barclays) – it is the customer that always pays the price!
What should Barclays do? – continue to ignore complaints and see its reputation grow as the ‘High-Streets’ Most Hated Bank’ or do something to improve its image? The current, very expensive ‘Big Bank’ advertising campaign is Just the wallpaper hiding the cracks! Barclays should make the changes to policy that would give customers a fair deal instead of wasting enormous sums on advertising that nobody believes. I am sure that even its own staff would prefer to work for an organisation that they and their customers could respect.
The stress that Barclays caused put both myself and my wife on medication. Barclays must believe that by Ignoring my complaints I will ‘go away’. I will not ‘go away’ until Barclays sorts out its Debt Recovery Units (DRU’s), apologies and puts right all that it has done
I appeal to anyone, particularly members of Barclays staff or former staff, that can help in anyway to contact me by letter through barclaystory.com Ltd. I also ask customers to consider moving their accounts to a bank that might treat them better. If this message helps you make that decision please tell Barclays.
If any pressure group or legal firm would like to look Into my case with a view to taking the matter before the European Courts please reply through the same address.
Vic Stewart